b'SOCIALMEDIATURNING A NEGATIVE REVIEW INTO STAR RATINGS MATTER! A POSITIVE REVIEW ONLY HAPPENS WHEN EFFORT IS MADE ON BOTH ENDSResponding to a review, especially a negative one is CRUCIAL89% of consumers are more likely to89%use a business that reponds to reviews86% 86% of consumers write online reviews for businesses - this is higher than 3 years agoGoogle reviews account for 7% of your7%CSAT score'